Forum Discussion
Syncup App cannot add guardian
Trying to add my kid’s mom to the syncup app as a guardian, and she continually gets the error: “Your invite is unavailable because your syncup kids admin updated or removed your contact number. Up...
Just chiming in to say I’m having the same issue. My wife has a T-Mobile phone so she was able to set it up (relatively) easily. It’s clear the app is very flawed as it was not intuitive when creating profiles (and I am a techy engineer).
Anyway, when I tried to add myself as a Guardian (I’m a Verizon user) I also got all the same issues described above. Was on the phone with tech support for 2 hours and after them being no help I was told to go to a T-Mobile store for further help.
I am planning to go tomorrow to see if they can help but I’m highly doubtful anything will be resolved. As a dad if I cannot use the app as a guardian, then this watch is useless. I’ll likely just return it and try Verizon’s watch instead.
