Forum Discussion
Continued kids sync up issues
I have now visited two T-Mobile support locations and still cannot use a device I purchased nearly two months ago. Despite paying for an additional line for this product, it remains non-functional. I...
Hey all, I too have been having issues with my kids watch going back into "pairing mode" after the watch dies, or is restarted. I work in IT, and so far from the troubleshooting I have performed, uninstalling the app on my phone seemed to have helped the issue. The app seems to be the core of the issue. Now if I have to restart the watch, I go into the T life app, select the device, then go to the settings in the upper right hand corner. Go to Location Refresh, and then change the location refresh between 15/30 mins. What this does is sends some sort of a signal to the watch, and the watch is back. It has worked every time I have had to restart the watch.
Its not a permanent fix, but it band-aid for now.
REINSTALLING the app
