T-Mobile Internet - $200 Pre-Paid Mastercard - STILL WAITING

Yeah i signed up last month and hoping to they $200 visa gift card this week.Loving the home internet though.

Steve, I am glad to see that I'm not alone here. Like, what a SCAM! I followed the instructions for this promotion to the T and was DENIED! This is FALSE ADVERTISEMENT! And I am going to be sure to let every breathing soul on this earth know that this company is unethical and do not honor their own promotions! 

Doesn’t help when you file against them through bbb either. I received a call and couldn’t hear anyone on the other end so tried calling back through the email they spent and it didn’t even ring. Just went straight to a voicemail and they don’t answer emails either.

Yea I have been going thru same issue every time I talk to customer service I get a different answer one person said it's approved should receive by end of week that was last week so I contacted them again and now was told it's still pending I told them it's like they say this just to get you switch service then they delay it or say have to complete other action and I did the submission thing the second day of service still have received anything it's  crazy they do this just to get customers.

DudeImHere101 wrote:

Everyone thats waiting on the $200 Master Card Gift Card i promise if you file a report with the better business bureau and put tmobile on blast you will have your gift card the next day like i did and it was fast boom had it the next day and ever the big big tmobile boss reached out to me through email because of the report i filed with the bbb i swear i got it so fast so to my fellow tmobile friends reach out the better business bureau and keep on and dont let it go u will get it

I just filed a complaint myself. Tried resolving it through the customer service but I felt like a monkey in a circus trying to speak with them. It was always a different answer

I'm waiting also I stayed on the phone with customer service which we was texting for over 2 hours I still didn't get my 200$ it was offered to me we I became a customer I switch phone carrier and I got home Internet... I still have no answer or no 200$ so someone like to scam us just to get us to switch! I'm almost to the point just to go back to the carrier I used with no scamming and no lies!!! I'm very disappointed 

Steve-n-Georgia wrote:

I switched to T-Mobile Internet over 3 months ago. The $200 Pre-paid Mastercard within 10 weeks was an incentive that led to me making this choice.  It has been 12 weeks and I have not heard a thing.  Has anyone had a similar experience?  I am preparing to switch back to my previous provider if this is how they treat customers.

T mobile is a scam. They screwed me as well. I canceled my service.

Steve-n-Georgia wrote:

I switched to T-Mobile Internet over 3 months ago. The $200 Pre-paid Mastercard within 10 weeks was an incentive that led to me making this choice.  It has been 12 weeks and I have not heard a thing.  Has anyone had a similar experience?  I am preparing to switch back to my previous provider if this is how they treat customers.

Same here… was a big incentive why I picked T-mobile, but they must bank on people forgetting I guess?!?

The receive part where it says received that means that they just received your submission. You gotta call the promotions team to figure out what day they’re gonna send it. I file a report to with the Better Business Bureau and supposedly I’m getting the reward this week, but we’ll see.

I am one of the people who haven’t received their $200 prepaid virtual card yet. I have signed up for the 5G Home Internet service early July and submitted my request for the $200 prepaid promotion on 7/16/24. When I check the status of my submission, it says that I received my reward, but I have not. Not by mail or email. So, I reported T-Mobile misdemeanor to Better Business Bureau (BBB) today. I hope the issue is resolved as soon as possible.