T-Mobile Internet - $200 Pre-Paid Mastercard - STILL WAITING

I had this same issue it took me a little over 2 months to get everything situated and it was a HUGE hassle. I planned on using the card to pay my bill when I first got it because hey it just made sense. But what they fail to tell you when you sign up for the promotion is that basically they wait for you to make 1-2 payments on your account before they give you the prepaid card, then to top it all off I didn't even receive the actual card. I was so fed up with them because I had accidentally messed up the payment arrangement thing for I believe it was my second bill because the stupid app wasn't working and I had to call in to have it done (which anytime you call in to get help with anything they charge you $10-$20 so be aware of that) anyways due to the payment arrangement being messed up (the girl put it on the wrong day that I had told her) my account got suspended and apparently same day they suspended it they finally processed my promotion submission and denied it due to this. So of course I flipped out on them because nowhere during the whole process of signing up for the internet and getting that promotion did they say that if you would have to make x amount of payments on your account before we give you the virtual card. And now mind you I had been calling them every 2-3 days trying to find out why I hadn't gotten the virtual card yet and explaining to them that I wanted to use that to pay my bill. The person had the nerve to basically tell me it was my fault for letting my service get turned off when I should have already gotten the prepaid card and then it wouldn't have been shut off because I was planning on using some of that to pay my bill. Finally after arguing with the guy for about 30 minutes he told me that either I could pay $77 right then and also a $20 fee for him setting up the payment of $77 over the phone and then after that I could wait 3 more weeks to receive the gift card via email (sense it's virtual) OR I could let them put a $200 credit on my account and it would restore my line and whatever was left would just be a credit on my account and go towards the next bill. So I agreed to let them just go ahead and put the credit on to my account and restore my line. Well it restored my line and everything. But the next bill came and instead of me having a credit like I was suppose to (because the bill was only $77 and the credit was suppose to be a total of $200 minus that $77) my bill was HIGHER and ever sense then has been like that every single month has never been the price that it was suppose to be whenever I signed up for the account. So basically what I'm saying is they will try to do whatever they can to not follow threw on their end of the deal of giving you the prepaid card. You have to hassle and hassle and hassle with them. And you need to make sure it's the promotion people you talk to because at first I was talking to just regular customer service I guess (even though they tried a couple of times to act like they were promotions when in fact they werent) and they weren't trying to help me or do anything at all basically told me because I let the account get suspended that I was just SOL and lost out on my promotion. The only person that tried to make it right was the 3rd promotion supervisor I spoke with and explained everything to and that was the solution he could give me. So yeah like I said basically they will try to get out of giving you the card