Forum Discussion
How can I get in contact with support with no chat, no cell service, and stores closed?
My toddler locked me out of my cellphone by repeatedly pushing the wrong numbers for the passcode to the point that it prompted me to reset. I did, which resulted in me losing all service since the e...
Getting locked out of your phone for any reason is frustrating enough and then to have all of this pile on as well. What a headache! Are you using an iPhone or Android? The QR code is not always required since the eSIM profile that is on the account should still be the same and you just had to reset the device. Some devices have a notification that comes up after the reset to set up the eSIM without the QR code. Others allow you to download the eSIM through the settings. It is worth checking out our SIM card & eSIM T-Mobile Support page to see if any of those steps can help.
