Forum Discussion

Aorengo1's avatar
Aorengo1
Network Novice
3 years ago

i need help

I made a purchase on a phone to pay it monthly but I wanted to get a different one I mistakenly preordered it what can I do?

refund
t-mobile
  • syaoran's avatar
    syaoran
    Transmission Titan
    3 years ago

    You might be able to cancel the pre-order from within your my.t-mobile.com account.  If not, contact Customer Care at 611.  They can take care of that for you.  

  • Ric221's avatar
    Ric221
    Bandwidth Buddy
    3 years ago

    If the order has not shipped, you should be able to cancel it

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