Billed for phone I have returned and reconnection fees
I actually thought this issue couldn't possibly be something that is common with T-Mobile. I have been charged for phones that I have returned. I tried to return the phones at a T-Mobile store. I was told the store does not accept the returned phones. I was instructed to bring the phones to UPS with the return label and box that T-Mobile provided. I then did so that same day. I was then billed for both phones $2,400.00. I called and provided the tracking number and UPS confirmed phones was delivered to dock in Texas, and was sent within the 14day time period. The T-Mobile representative stated that they received the phones and that have just not been processed. We decided to turn off auto payment so, I wouldn't pay for phones while in process. The T-Mobile representative instructed me to continue with my regular payments and the $10 dollar auto-pay will be credited to me at a latter date and my account will not be turned off. I said great in-reply when asked if they can count on me referring T-Mobile. Thereafter, seemingly at weekly basis for 2 to 3 months my account is turned off. I would call every time (hours) and the T-Mobile representative would respond with. Sorry, we received the phones but my account has not been credited. The T-Mobile representative would turn my account back on and said no reconnection fee will be charged and they will start a investigation and/or wait for completion and/or speak with back office and respond. To date, I have been billed many times for reconnection fees and have not been credited for the 10 dollar auto-pay nor the phones. I then decided to give up, considering I rely on the phone to be working for my business with clients on different time zones. This issue had an effect on my business and alarm system. I called to cancel and asked for the phone that I paid in full to be unlocked. The T-Mobile representative stated that I must pay for the other two phones and bring the account in good standing. So, apparently I need to pay T-Mobile $2,400 for one phone to be unlocked that I already paid for. Hmmm, thoughts anyone 🤔 maybe this is how T-Mobile gets free phones to offer free phones?
refand
I quite the line in May 2023, the second line was not removed by T Mobile, they kept me charging every month 101 $, several times i called to close the existing lines … nothing happed only promises , we will refund … once the full amony, then one month, and today on12/16 ..we are ready to pay a credit !!! $ 20.17 So incompetent !!! five months passed, you TM are due to pay/refund $ 600 since then….i did not use those lines at all, would SOMEONE finally help me with this refund? Just spoke to David, CS… he could not help ether… how comes you dont have a history of costumers calls and so. on. Anyway i would like to request a follow up on this from your end pls. my e mail is : henryktrocha@gamail or call 818 403 1400
