Forum Discussion
Cancelled but still got collections
I cancelled my service back in Aug and paid the balance then i got a collections in the mail today saying i owe money for not paying my bill. Then i was told my service was NEVER turned off and i st...
It sounds like there may have been a miscommunication or an error in processing your cancellation. I recommend reaching out to the service provider's billing or retention department with proof of your August payment and cancellation request. They should be able to review your account and resolve the issue for you.
