Forum Discussion

prluebke's avatar
prluebke
Network Novice
8 years ago
Solved

How do I get to Voice Mail menu, need to change language to English

I read the T-Mobile instructions for accessing Voiice Mail [ hold 1} but when I key *, I do not get a menu only Spanish.
  • magentalifer's avatar
    magentalifer
    8 years ago

    Oh no, that stinks! I would contact T-Force via Twitter or Facebook just send them a message. They will need to get into your account and update that. Unless you know someone that can speak Spanish it needs to be changed on the back end. Hope that helps!

    Update!

    When you call the system, press 4, that'll bring you to Mailbox Options.

    Then, press 4 again and that'll take you to Playback Options.

    Lastly, you'll press 7 to change the language to English.

    Try this.

CraftMaster's avatar
CraftMaster
Newbie Caller
2 years ago
TPMDKM wrote:

I’ve done all the steps. I’ve also contacted TMobile tech support directly and my vmail is STILL in Spanish. NOT a fan of TMobile right now. What a huge mistake I made changing carriers. 

I just went through this and I just fixed my voicemail once you call and you her the voicemail voice hit 4 then when you hear it again press 7 after that you should hear everything in English right away hope this helps