Forum Discussion
Changing plans
What are the rules around changing plans, like if I need to downgrade? Can I do it at anytime?
You can switch plans when you want. However, those changes won't take effect until the next billing cycle. If your plan is a requirement for a promotion and or discount. Downgrading your plan will cancel the promo and or discount.
- gramps28Router Royalty
Try signing into your mytmobile account and you should be able to switch plans but you may lose any credits.
- KevsterNetwork Novice
I haven't signed up yet. I'd be switching from another carrier.
- syaoranTransmission Titan
You can switch plans when you want. However, those changes won't take effect until the next billing cycle. If your plan is a requirement for a promotion and or discount. Downgrading your plan will cancel the promo and or discount.
- VafaNetwork Novice
I want to upgrade my plan. Will the change appear the day I make it?
- fireguy_6364Modem Master
Vafa wrote:
I want to upgrade my plan. Will the change appear the day I make it?
dunno...what was posted right in front of yours and marked as the answer?
- CeeceeSoSoNewbie Caller
I have been trying to downgrade my plan because I was paying 140 dollars for one line and that's just not an option. After speaking with two different reps I was assured my plan would be downgraded to a much cheaper plan. I received my bill today and I am still on magneta max. Not sure why my plan is not being downgraded. I don't use apple TV I have to pay for my own paramount TV, HBO max, Disney plus and hulu. I never catch tmobile Tuesday so the only perk applies to me is Netflix which does not cost 90 dollars a month to get for free. I need some assistance on this please or I am going to switch my plan back to metro pcs
- NoOne2UNetwork Novice
CeeceeSoSo wrote:
I have been trying to downgrade my plan because I was paying 140 dollars for one line and that's just not an option. After speaking with two different reps I was assured my plan would be downgraded to a much cheaper plan. I received my bill today and I am still on magneta max. Not sure why my plan is not being downgraded. I don't use apple TV I have to pay for my own paramount TV, HBO max, Disney plus and hulu. I never catch tmobile Tuesday so the only perk applies to me is Netflix which does not cost 90 dollars a month to get for free. I need some assistance on this please or I am going to switch my plan back to metro pcs
To be honest unless you are locked into a promotion you are stuck and there's no way out but to pay off the device .... I work in phone sales just not at TMobile but the way they do things is messed up like understand if I can do anything about the installment but to FORCE a person to keep a particular plan so they don't lose profit is crazy.... give me 2 Months im putting the entire balance of all the phone one a Credit Card and leaving... be honest just by the phones from the manufacturer at this point it's heavy up front but it's lighter over time guaranteed!!! 💯💶
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