Forum Discussion
Kevo
3 years agoNewbie Caller
T-Mobile Home Internet Account Constantly Disconnects
My T-Mobile Home Internet app constantly disconnects. Each time I open the app I’m prompted with a statement “let’s get you reconnected” and if it does connect on occasion I see there’s an “X” for t...
bocaboy2591
3 years agoBandwidth Buddy
Are you on an iPhone? If so, the T-Mobile application is terrible on that platform. I also had the same problem you're describing.
The way I fixed it was to shutdown and then restart my iPhone. As soon as the phone rebooted, I launched the T-Mobile Internet app, and it would work.
I usually kill apps that I'm not using, but I decided to leave it running and just use the phone as I usually do for email, browsing, IMDB, etc. Then, when I went back to the app, it alwasys opened right to the home page.
I can't tell you that’s the solution universally, but it worked for me on an iPhone 14 Pro running iOS 16.2.
Also, for the record, I'm on the Arcadyan KVD21 5G Gateway with about 42 devices connected.
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