Forum Discussion
5G Gateway intermittent outage
Should any representative see this , this is a formal complaint about continual disruptions of service and continued rebooting and reconnecting of devices. I've already replaced one gateway and just...
I just purchased a brand-new white Gateway last week and it worked perfectly with a much stronger Wi-Fi signal and higher speed than my previous fiber based AT&T-internet. But then I found that it rebooted every time I switched my PC Wi-Fi connection from my iPhone Hotspot to the T-Mobile Gateway. It rebooted during the Wi-Fi reconnection to all my PCs but no problems with iPhones nor Smart-TVs. It also happens similarly when I switch Wi-Fi connection from AT&T to T-Mobile, but no problems when switch reversely.
I talked to the T-Mobile tech-support, they believed it was hardware issue and sent me a replacement. I received the new Gateway and tested yesterday. An identical problem happened again. So, I believe this might be caused by the software not hardware. I am still waiting for a solution since I must use PCs with Wi-Fi Hotspot at work and switch to T-Mobile Gateway back home every day.
