Forum Discussion
Pulse Secure VPN - Keeps dropping every few minutes
Hello Everyone, I have been using the Tmobile Home internet for about 2 months now. My work VPN is very important to work from home. My laptop is provided by A organization and I am deployed on a...
You mentioned working fine for “45 days” which I assume is meant to say no changes made to your TMO service, TMO gateway, and your laptop during that period. Based on this assumption we can eliminate the following possibilities:
- Some folks have reported problems with VPN due to TMO home internet gateway changing public IP on a regular basis creating a conflict for VPN services that require static IPs. However, in your 45 days of no issues, TMO gateway would have changed IP multiple times but your VPN still worked.
- You don’t mention any change in bandwidth or general connectivity which would rule out something changing on your local cell phone tower.
- Your current firmware version is the latest but it was pushed out in April so the firmware did not change during your 45 days of operation.
Assuming that company A made no changes to your laptop, then one must conclude something changed on the configuration of VPN provided by company B.
A couple questions you can ask to get to the bottom of this:
- Does the VPN settings require a static IP? TMO IPs are not static.
- Does the VPN settings require an MTU of 1500? TMO uses 1420.
- Does VPN support IPV6? TMO uses IPV6.
