Forum Discussion
New Home Internet Connection Problems
I recently switched to T Mobile home internet. Received and set up the gateway. Connected with no issues to all my devices except my laptop. It will not even recognize the gateway and is not listed in the available networks to connect to. Did a restart on the gateway and my computer multiple times with no luck. Customer support could not resolve the issue and stated I would maybe need to reach put to HP customer support as it was probably an issue with my lap top. I can connect to my current home internet with no issues and my hotspot through my phone as well. I am at a loss and will have to cancel service if I can not get this resolved as I work from home.
There are other threads on here of ones having the same issue. All that I’ve seen were resolved with a WiFi card firmware update from the manufacturer.
mattgyver.it wrote:
How old is your laptop? Could it be that it's old enough that it doesn't have a 5ghz-capable wlan chip? I know my father-in-law's laptop was the same way. He had to buy a wireless n USB adapter to get 5ghz wireless networks to show up on his laptop.
The gateway has both 2.4ghz and 5 ghz. I’ve been using it with an old laptop that only has 2.4ghz and it works. I believe I saw a similar discussion here:
https://community.t-mobile.com/tv-home-internet-7/my-wifi-isnt-showing-up-on-my-laptop-37680
How old is your laptop? Could it be that it's old enough that it doesn't have a 5ghz-capable wlan chip? I know my father-in-law's laptop was the same way. He had to buy a wireless n USB adapter to get 5ghz wireless networks to show up on his laptop.
