Forum Discussion
Issue with creating 2.4 network- plz read entirely
Hello! Need to add another network- 2.4, and my gateway wont allow me to. Ive called and spoke with support but only keep getting error message no matter what was suggested. No solution. What would b...
Hi Caroline, Seems I have the same problem with a TMO-G4AR 5G router/modem. None of my Windows 10 laptops or tablet are able to receive the 5G wireless signal. I'm forced to access the internet with ethernet cable only to my devices.
T Mobile support told me that this modem can be altered (configured?) to send a Wi Fi 2.4 G signal. The online user guide mentions 2.4 as well but without any details. I've been to three T Mobile stores to ask in person, but have yet to find a staff who understands the question.
Since both inquiries of mine came to a dead end, I'll have to start the phone support again because now I've come across the possibility of connecting a 2.4 router to the TMO-G4AR by ethernet cable to create a 2.4 signal. I'd be interested in any progress you might have made on this front. Usually, to access the internal settings of a router/modem you enter an I P address into a connected computer's browser. Not in this case, it seems. Access to the settings of the T Mobile modem it through an app provided by T Mobile installed on my T Mobile phone. I wonder if you've tried it. I did, but found it frustrating.
