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Error "something is going wrong." Can't add networks, can't edit existing networks.
I am trying to create a new network, and also edit the frequency band (2.4ghz > 5ghz) of an existing network. I've been trying for days, and keep getting the same error. I've tried resetting my gateway to no avail. I've tried doing this across various times of day. Not sure what else to try. To be clear, I don't need help finding how to navigate the app in order to try this--I am specifically encountering an issue of submitting the new network and confirming the frequency band edit for the existing network. Upon submitting/confirming, after creating and editing such details, respectively, I am persistently getting the error "Oops, it looks like something went wrong," with options to either try again or cancel, to no avail. I'm going to the right places for this: For creating a new network: - Manage home internet, Add New Network, [enter details and submit] For editing an existing network: - Manage home internet, My Wi-Fi, My Networks, [select designated network], [edit details and submit] This used to work as of, IIRC, a few weeks ago when I successfully created the new network for which I'm currently trying to edit the frequency band for. I had no problems then. I'm pretty sure I even successfully made edits to that network, as well, post-creation. I did all of that the same way that I'm currently trying to do it now. Except now, I'm getting persistent errors that won't let me complete any of this. I need to create this new network and make such edit to an existing network. What's going wrong, and how can I mitigate this? I much appreciate any solutions for how to solve this error that I keep getting, thanks!
Free in-flight Wifi - verification failure
I have thoroughly enjoyed the free in-flight wifi from T-Mobile and consider it one of the main reasons I remain with them (25 years now). All has been well the past handful of years, but recently, they wisely decided to set up text verification to make sure the user is the actual owner of the account. I am sure this was highly abused by folks so I don't blame them for doing this. BUT BUT BUT.... Unfortunately, for me at least, I cannot receive the text verification because I am not on connected yet. However, I need the text verification to get on wifi to get connected. So after trying many things many times (around 10-12 times to be specific), I gave up and ended up just purchasing the wifi directly from the airline. Ironically, as soon as I paid my $8, the text verification for free wifi immediately arrived. In fact, I received 10-12 texts with the verification code. Grrrr. NO, this was not an issue with the airplane's wifi since I was able to purchase it directly. The verification code quickly came through. Is it possible this issue is only happening to me? I have wifi calling enabled, I use google messages (on my android), I tried both RCS and SMS messaging. As recently as April I used free airplane wifi easily. The only change was this new verification procedure. Today I was on the line with tech support for 80 minutes to no avail. He transferred me to a department that apparently specializes in "airplane wifi." A nice woman with a french accent answered and promptly hung up on me. Merci! T-Mobile, please fix this. You will be losing me soon if you don't.
Internet
Anyone else having coverage issues with internet? I was getting a "speed test" of about 10 for downloads. It now below 4. I complained to the BBB about not getting a rebate when I first got their internet. They gave me the rebate but it seems they retaliated with slower internet. I've changed equipment and moved the gateway but still slow. Looked at coverage map and the very edge is a coup.e of streets over. I'm told it could be 3 YEARS before they got better coverage in my area. Other internet services are too expensive or aren't in my area yet. T-Mobile is no help. They arent even trying to keep my business.Can't Change Administrator Photo in T-Life
Hi, I’m setting up a syncup watch for my child and put in my contact info in the t-life app as the administrator. I want to change my profile photo, but every time I try I get “Something went wrong. Please try again.” error message. I’m doing this in the manage watch contacts setting. Is there somewhere else I can do this or a different setting? I also get the same error message if I only try to change avatars. I tried deleting the watch, deleting the app and reinstalling, but the same original avatar showed up and I can’t change it.
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