Forum Discussion
Home Internet Gateway Needs Reboot Multiple Times Daily, Internet Access Dropping
Multiple times on most days, at no particular time of day, internet access stops working. Devices can still connect to the WiFi network, but there is no internet access on WiFi or wired until the device gets turned off and back on. In rare cases it might work itself out within a matter of hours, for example if I am not home to reboot it. It has been like this the entire time I’ve had it, and it causes parts of my security system not to work, as well as stops my crypto mining that my PC does when I’m not using it, therefore actively costing me money when I’m not home to babysit the gateway (eg, at work).
I really, really want to stick with T-Mo but I’ll have to sign up with the local cable monopoly if uptime is this bad.
During my first month with T-Mobile home internet I had reboot issues; but, now during my second month things have settled down and the connection is pretty stable. I’m not sure what changed but I did not change anything and connections have been good.
T-Mobile home internet device reboots randomly about 6 times a day. The device is barely warm to the touch, speed is excellent, and I have a strong,full signal. Have only had the service for less than 1 month and have been suitably impressed except for this random reboot issue. Apparently it’s a common issue that needs addressing more thoroughly by T-Mobile and the device manufacturer.
Whiskcat wrote:
I have the same issue as Tiger. Sometimes once a day, sometimes multiple times a day, sometimes once every few days and about the longest it has gone is about a week, I will have to restart the modem to get it working again. Randomly out of nowhere, the internet drops. All my devices are connected but will say "Connected but without internet", the only way to fix it is to restart and sometimes it will fix itself over a long time.
I have tried the following things to no avail:
-Disconnecting all wireless devices except the pc computer (connected to LAN) and Apple laptop (wireless)
-Putting a cooling fan on either the top or bottom of unit.
-put modem on a ups backup to eliminate possibility of voltage spikes
-Replaced the tmobile modem with a new one. Replaced the sim card. Replaced ethernet cables.
Afrer doing all of these., still having the issue.. I still have a few more tests to narrow down what it could be.
I have the same issues only im like a 1/4 mile from the tower. Its located on my neighbors property so i even took it and set it up about 20 feet from the tower and still i get 3 bars and its still says connected but no internet and i reset it at least 6 or 7 times a day and been getting worse over the last couple weeks. I have been using this for over a year now and normally i had to reset about 1 time a week now 6 or 7 and sometimes now that dont work either, and the Lan going to my cameras and my laptop will not connect at all.
First check the model of TMobile tower. My old one is Arcadyan kvd21 which works reliably. Two weeks ago I got Sagemcom Fast 6888w for my HOA and nightmare begin. It keeps powering up by itself. Went back to TMobile store to exchange for a new one which is as Sagemcom Fast 6888w. Unfortunately it has exactly same problem. At least 6 calls with T-Mobile tech support trying various things without solving the problem.
Finally I checked other stores and finally find the old model Arcadyan kvd21. It works !!!
The newer Sagemcom Fast 6888w is faster but signal is not stable (suspect it lower transmitter power dynamically for some reason, maybe prevent overheat?) works when traffic is light but keeps on rebooting by itself when testing with YouTube video continuously.
The sales guy in TMobile store told me that there are several others have same issue with Sagemcom Fast 6888w.
So ask for older Arcadyan kvd21 if your tower rebooting by itself often.
I’m having the same issue, have to reboot at least once a day and sometimes twice. The connection speed is slow. I don’t think T-Mobile’s 5G internet service is ready for primetime. I have had this service for only a few weeks and I’m already thinking of cancelling.
We’ve been having the same problems! Neither my husband nor I are “techy” making it difficult to attempt to resolve the issue! Last night we spent 3+ hours! on the phone w a TMobile tech person, Denmark. He was persistent and very patient. We were ready to give up and go back to Advanced Stream, but he helped us finally get the Apple TV device to accept the wifi! The night before, I had called TMobile twice and was on the phone for over 2 hours w no resolution!
It didn’t make sense that our Apple laptop & phones had wifi, but not our Apple TV! We don’t watch a lot of tv, but when we want to watch…we want to be able to watch!
Neet morning (yes today) we had to unplug/re-plug in the Gateway tower AGAIN! Super frustrating since it’s UPSTAIRS! and we “live” downstairs! I feel like we just need to deal w this “first world” problem…especially since we’re both retired, but…
Super frustrated TMobile loyal customer since 2002!!!
A few months ago power cycling the TMHI box would get us back to something reasonably exciting (~200/25), but for the past month that only works about 30% of the time, and even then it doesn’t last very long before I’m seeing speeds down in the 1Mbps range.
Seriously! Still connected, but at the speed of a dialup modem.
What is interesting is that my iPhone 13 hotspot will consistently deliver over 300Mbs with vastly better ping rates.
Poking around on the net suggests that the Arcadyan kvd21 firmware is crap.I just cancelled my service today after 9 months. Service is not ready for wider usage yet. There are many factors which effect the final outcome. Weak signal , load on tower, N41 vs N71 tower type. There are few lucky one who gets 400+Mbps but others get 25-10 Mbps. Total $50 for 10 Mbps is not a good deal.
I don’t need much speed but for $50 it should be minimum 100 MBPS or if someone getting lower speed (because t-mobile towers are busy), then it should be lower monthly fee.
Deployed the KVD21 last night. 2-3 bars anywhere I place the thing. Up to a dozen disconnects so far on day1. Rebooted 3 times. This is all within 24 hours. No point calling and complaining. I see enough right here in the posts. Before 15 days is up I’m gonna drop this stupidity like a bad habit. I’m fine with testing for 2 weeks on non critical things like cell phone and tablet but this TMobile internet isn’t close to dependable enough to actually have as a primary network. So 2 weeks of playing then I kick this thing to the curb. It is junk
Just started with T-mobile home internet (have been a cell phone customer w/ them for many years) a week ago and already experiencing the dropping issues. Very annoying. I have the Arcadyan KVD21 router. Firmware is 1.00.16. I haven't complained yet because a power cycle always brings internet back, but might go back to my old ISP if this persists. Hopefully tmobile figures it out.
