Device Disconnections

Same here. The new "upgraded"gateway worked great for two days ( that is after spending a couple of hours on the phone with support over the period of two days to get it to work). Just like with the old one though, it works for a couple of days them went essentially belly up and again has become a constant battle. My unproven theory is that try to do too much with too little (cost savings) which causes congested hubs at peak hours. I'm wondering if at first they prioritize the new gateway connections, after that it seems to be a crapshoot. At least out here in the country. Anyhow, hope you get some help. Personally I'm not too eager to donate more hours of time to have TMobile do their job right. Nothing against their support, it's just the way they have it set up. One big disappointment!