Forum Discussion
WasSprint
2 years agoNetwork Novice
How do I easily get a question answered on line about an error on my bill?
My husband and I got new phones on a trade in deal. We traded in both phones. The $800 credit for turning in his phone still isn’t showing on the bill. It’s been two payment cycles. Note: We’ve v...
- 2 years ago
It often takes a while to get the trade in credited but you should have been given a receipt for the phone you traded. This can be used to trace the phone. Also, I doubt that your trade-in credit will be $800. It’s generally more like $200 with the rest (e.g. $600) spread out over 24 billing cycles.
If you have the receipt, TForce (@TMobileHelp on Twitter) may be able to help you get the status of your trade-in phone.
WasSprint
2 years agoNetwork Novice
I did manage to find a ChatBot on the Tmobile site. Wasn’t easy but it transferred me to a live chat assistant and we’re working through things now. Thanks for your advice.
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