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I paid for assurance on the phone every month!
I pay for assurance every month on the phone. I filed the claim and I still have not received the phone since September 7. I called them every day and I haven’t even received a phone call back or email.Rasta458420 days agoNetwork Novice75Views0likes1Comment- miya_meng2 months agoNetwork Novice24Views0likes0Comments
two phones
so i was working on upgrading both lines on my account and accidently placed an order twice for the same phone line can i use the second phone that was ordered on the second phone line even though both phones were ordered for one lineOmen_of_the_Sun3 months agoNetwork Novice67Views0likes1CommentRefunds
So, I bought a phone online on T-Mobile’s website, right? I don’t have an account with them, Im a new customer.Well, it took the money out of my bank account (normal, right? No big deal) but the order didn’t actually processcorrectly. So, Iwant my money back immediately. How do I get my money back?Solvedab58054 months agoNetwork Novice188Views0likes2CommentsAccess point/Mesh not shipped
Hello. I signed up for the Home Internet Plus plan recently. I received the free white gateway today but didn’t receive the mesh discs. Is that shipped separately? Or did I misunderstood what it means by “Access point included” under the Home Internet Plus plan? Thanks, FarahGfarah4 months agoNetwork Novice93Views0likes0CommentsNew Business Service - T-Mobile
Apologies in advance as this is a bit long. I wanted new service with T-mobile and decided to open a business line instead of a personal line. The T-Mobile Rep at the South Halsted store informed me that someone will reach out in a day or two to begin the process. I received a call from Adalberto Garcia two days later and we discussed the type of service I wanted. Adalberto then sent me an email requesting some information. His initial email on July 22nd at 1:17pm: Hello Bruce, It was a pleasure talking with you regarding our current promotions. Per our conversation, we will need your W-9 to verify the business. Can you please send over a copy? I then shared my W9 with Adalberto. He followed up on July 26th at 9:36am with the following request: Hello Bruce, We received a response from our credit team and they are asking for some additional information before releasing the application. I will list the following steps on how you can proceed forward, as they are asking for additional information regarding the business. Location to fax: fax:1(913)-523-8567 or E-MailTfB_FM_Investigations@T-Mobile.COMprior to service being disconnected: • Contact cover sheet • Valid photo ID • Most current tax documentation • Proof of employment or ownership of the business in question (ex: current paycheck stub, articles of incorporation showing their name) • Proof of business credit (ex: bank statement, or major credit card statement showing business transactions/transaction history, dated within the last 30 days) I thought this was a bit strange since I have steller personal and business credit. In any case, after returning from a business trip, on August 3rd, I complied, sending the information to both Adalberto and to their Fraud department. I phoned Adalberto and he said that I should not have sent the information to him. I received an automated message back from the TfB_FM_Investigations@T-Mobile.COMemail address stating… Fraud Management has strict policies. Please be advised that all documents must be submitted from a T-Mobile store and/or with a T-Mobile domain for security purposes. On August 5th I inquired about the Fraud review with Adalberto and got no response. I’ve followed up with a couple of calls and voicemails to no avail. I was in Florida for a business trip and decided to try again (most would have walked away by this point, but now I’m curious). I went into the T-Mobile store in Naples, FL and spoke with a representative at the Tamiami Trail N location. I was then put in touch with Nelson Romero, another sales rep that he said would work on this account. I then sent the same documents to Nelson on August 13th at 7:46 pm. Nelson responed that he is waiting on underwriting. He then asked for my Drivers license image, front and back on August 16th at 10am. I immediately sent these over and after a little bit of back and forth, he had the information requested by 1:47pm on August 16th. I inquired about a status with Nelson today at 11:21 am and got a reply that he is waiting on underwriting 34 minutes later. Let’s say that this process started on July 22nd at 1:17pm with Adalberto. It should not be this hard… it just shouldn’t.bross24 months agoNetwork Novice219Views0likes2CommentsRETURN DEVICE PACKAGE EMPTY
HI Im really stressed out right now i warranty my phone sent back my phone with your tracking number 1Z9E86E78736404657 t mobile rep said you folks got the box but device wasnt in there and trying to charge me 1300 and now my phone is off because of that please HELPPPP im looking into getting a lawyer to help me out i have cameras footage of me going into store and giving them my phone and i paid them $9 to bubble pack it and send it to you folks as well please helpbrandee_holbron5 months agoTransmission Trainee41Views1like0Comments