Forum Discussion

alangban's avatar
alangban
Network Novice
2 years ago
Solved

Sprint Galaxy Note 4 Unlocking

Hello, I acquired a Sprint Galaxy Note 4 that I am trying to unlock. Unfortunately Sprint website does not exist  anymore and i can’t get any help from them. How do i get my phone unlocked since Spr...
  • syaoran's avatar
    syaoran
    2 years ago
    alangban wrote:

    I am not a T-Mobile customer. This is a Sprint phone that has never been used with T-Mobile.

    How to I get to Sprint to help if T-Mobile cannot?

    Thanks.

    T-Mobile can't SIM Unlock this device for you.  Either take it to a local cellphone repair shop and pay them to SIM Unlock it for you or return it to where you bought it.  

alangban's avatar
alangban
Network Novice
2 years ago

Thank you gramps28. I checked the link and here are the eligibility criteria I found:

 

Device eligibility is determined as follows:

  • The device must be sold by T-Mobile. (My device wasn;t sold by T-Mobile but by Sprint many years back.)
  • The device must not be reported as lost, stolen or blocked. (My device not reported stollen...)
  • The account associated with the device must be in good standing. (No idea who the previous owner was)
  • The device must also satisfy all the Postpaid or Prepaid unlocking requirements outlined below.

Unlock eligibility for mobile devices on Postpaid plans

  • The device must have been active on the T‑Mobile network for at least 40 days on the requesting line.
  • If the device was financed or leased through T‑Mobile then all payments must be satisfied and the device must be paid in full.
  • If the device is associated with a canceled account, then the account balance must be zero.
  • T‑Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.

I have no answer to many of these requirements. How do I get T-Mobiole to verify them and determine if my device qualifies for unlocking?

 

Thanks for your help