Forum Discussion
weak connection and not able to view or find my device
I have a Vizio Smart Television with my 5G router right next to it yet I cannot connect it. I only get an error that says unable to connect to a network. I can see everyone around me neighbors and su...
I don’t know if I completely understand. You said you have hidden networks. Of course, a hidden network won’t be displayed in the network list on your TV. You need to enter the network name manually, or temporarily make the network not hidden.
Or if that is not the problem, you might need to setup a second Wi-Fi network for your TV. Here are my generic instructions:
Some devices cannot connect to the gateway’s default network. You want to leave this network alone and ADD a second network with the + sign at the bottom of the Network tab in the T-Mobile Internet app. For this new network, set the band to 2.4 GHz and set the WPA version to WPA/WPA2. Try connecting your TV to this second network. Use the default network for your other devices, as much as possible.
Here are the T-Mobile support instructions for how to add the second network with the app.
Android How to create additional Wi-Fi networks | T-Mobile Internet app | Android | T-Mobile Support
iOS How to create additional Wi-Fi networks | T-Mobile Internet app | iOS | T-Mobile Support
How to change encryption mode:
Android How to change the encryption mode | T-Mobile Internet app | iOS | T-Mobile Support
iOS How to change the encryption mode | T-Mobile Internet app | iOS | T-Mobile Support
