Forum Discussion
Unlocked phones
I am having some issues with unlocked phones. I have several of devices and none of the work properly on T-Mobile. When I call support they basically blow me off because I am not using a T-...
Hey there! Just checking, you are a current T-Mobile customer and having problem with your service using an unlocked Moto G7? Have you checked your APN settings to make sure everything is set up properly? (This may be located under Settings>Network & Internet>Mobile Network>Advanced>Access Point Names)
You should have an APN that is labeled as T-Mobile (or T-Mobile US LTE or something similar). If you don't, you'll want to add it- select the big plus sign (or if you don't see one, tap the 3 dots in the upper right hand corner and select "Add New". Input the following:
- APN: fast.t-mobile.com
- Proxy: Not set
- Port: Not set
- Username: Not set
- Password: Not set
- Server: Not set
- MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
- MMS proxy: Not set
- MMS port: 80
- MCC: 310
- MNC: 260
- Authentication type: Not set
- APN type: default,supl,hipri,fota,mms
- APN protocol: IPv6
- APN roaming protocol: IPv4
- APN enable/disable: Enabled
- MVNO type: None
- MVNO value: Not set
Ok, even with those specs it doesn't support T-Mobile's HSPDA+ primary
frequency (3G, 4G non LTE) which is Band 4 1700/2100 so if it drops off LTE
it will drop all the way to 2G. If it can't maintain or complete a VoLTE
call T-Mobile branded devices will roll back to 4G non LTE, maybe because
it can't go find anything there it gets hung??
