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TECH SUPPORT FAILURE
TECH SUPPORT FAILURE I have had problemes with erratic connections dropped calls and delayed messaging for well over a year at my home in central Dallas. address is on account. I have spent h...
Wrote the folks in Customer Service in Albuquerque.
Got nice call back.
I appear to be in a dead spot for LTE and 5G.
they sent an LTE repeater that won’t connect with TMO
I did all the troubleshooting in the Setup Document.
Web site in setup document just goes to general support menus. wasted time.
30 minute call to tech support , so far and still waiting to speak to the specialists in the LTECell setup.
while waiting they suggested I reconfigure my UDP ports and call ATT , my ISP.
That is just ore distracting complication.
Once again they are trying to fix a network problem with hardware and, Doh, it isn’t fixing the problem.
As I said in OP, Refurb iPhone SE they had me buy died at 6 months. screen lights but is blank, and the replacement will not access LTE towers. Finally got a look at the coverage map they use and I am in a band where coverage is very poor, between towers of both LTE and 5G. I am near the center of Dallas, not surrounded by buildings, trees or living in a Faraday cage.
TMO folks have all been nice, just not able to progress, and the solutions offered just consistently creating more complications.
Time to verify the coverage of other carriers, and if they are not using the same tower sites move on.
