Forum Discussion
TECH SUPPORT FAILURE
TECH SUPPORT FAILURE I have had problemes with erratic connections dropped calls and delayed messaging for well over a year at my home in central Dallas. address is on account. I have spent h...
The tech Sup folks said it would have more bands so had me return my phone for it. Then they sent me an SE16 with EXACTLY the same radio, bands antenna for my 5. So it is a phone from TMO, not BYOD, as was the original .
the one they sent was EOL at the time sent and then tried to charge me $350 for the privilege of the “upgrade”. They settled for $100 and the refurb had a screen death (still receives calls you can’t answer) at 6 mos.
I am not going to replace hardware until I know it isn’t a network problem , but they seem to be incapable of doing anything of running a script for support and making suggestions that they don’t follow up, but rather just start at point Zero with every contact.
My suspicion is that the now terminated 3G was taking up some slack.
TMO is just a failure at troubleshooting, and I should have cancelled the account at the first sign of trouble.
