Forum Discussion

KCinNJ's avatar
KCinNJ
Network Novice
2 years ago

Pixel 6A poor service

(7/11/23) I have had a number of Pixel phones and have been a T-Mobile customer for 11 months.  I’d like to know why my wife and I are suddenly (in the last 10 days or so) having problems with EVERY...
customer service
fireguy_6364's avatar
fireguy_6364
Modem Master
2 years ago

are your APN settings grayed out or are you able to make changes in there?

 

if yes then you might compare what its saying to this

 

https://www.t-mobile.com/support/devices/not-sold-by-t-mobile/byod-t-mobile-data-and-apn-settings

 

 

Android guide

 
  1. Open the Access Point Names or APNs menu.
    1. In Settings, look under Wireless & Networks or choose the Connections tab.
    2. Select Mobile network. You may need to choose More settings, More..., or More networks first.
    3. Select Access Point Names.
  2. Choose the T-Mobile APN if one is available. If not, select Menu and select new APN.
  3. Verify and update the following settings for the Data APN.
    • Name: T-Mobile
    • APN: fast.t-mobile.com (for LTE devices) or epc.tmobile.com (for non-LTE devices)
    • Proxy: <Not set>
    • Port: <Not set>
    • Username: <Not set>
    • Password: <Not set>
    • Server: <Not set>
    • MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
    • MMS proxy: <Not set>
    • MMS port: <Not set>
    • MMS protocol: WAP 2.0
    • MCC: 310
    • MNC: 260
    • Authentication Type: <Not set>
    • APN Type: default,supl,mms OR Internet+MMS
      • Default Android provides a text field to enter default,supl,mms.
      • Samsung provides an Internet+MMS radio button to select.
    • APN Protocol: IPv4/IPv6
    • APN roaming protocol: IPv4/IPv6 or IPv4 only when roaming internationally
    • Turn APN on/off: Grayed out unless there are multiple APNs
    • Bearer: Unspecified
  4. Select Menu > Save.
  5. Delete any other APNs that appear in the list. The FOTA APN can remain if available.
    Select the APN that needs to be removed, then select Menu > Delete APN.
  6. Verify there is a circle next to the remaining APN.
  7. Perform a soft reset. Hold down the power button until the device turns off and restarts.
  8. Test the data connection and/or MMS by accessing the Web or sending a picture message.
  9. Complete additional troubleshooting if the APN settings are correct, but customers still experience issues.