NO INTERNET after converting to 5G

DaveMudra wrote:

I bought a new iphone13 from T-Mobile and I could not get any internet all around my neighborhood in Los Angeles County even thought their coverage map shows full coverage.  T-Mobile tech support could not solve the issue and finally sent me a replacement phone.  That replacement phone had the exact same issue and after much time with tech support T-Mobile admitted this was an issue on their part and a supervisor would call me back the next day.  I have never received that call and I have reached out numerous times and finally told them to return my old iphone SE which they said they would do within 24-48 hours but they never did.  I’ve reached out to them several more times but am all but ignored.  Why would 5G cause a worse connection than 4G?

Your old phone is probably gone and they won’t be able to return it.