Recent Content
Solution to Sim Lock on my iPhone 13 Pro max
Hello, Please my iPhone 13 Pro Max which was gifted to me by my Aunt who lives in the USA is on sim lock, kindly assist me on how to unlock the sim so I could make use of my German sim on it because I am currently studying in Germany at the moment. Thank you.
How to find support chat transcript (they lied to me)
Two days ago I had a support chat (desktop, not mobile) with a rep who supposedly helped me by waiving a requirement for a promotion. She told me everything was set and that within 48 hours I’d receive an email confirming that I could sign up for the promotion but with the requirement waived. Predictably, 48 hours has now gone by and I’ve received no email. I called support this time and they claim they have no record of the chat and that they don’t have access to chat transcripts even if they did occur (I find this patently absurd). They won’t honor what the chat rep promised me, but unfortunately I didn’t save a transcript of the chat. Now, the chat widget isn’t showing on their desktop site (it seems to come and go based on mysterious rules). Does anyone know if it is possible to access support chat transcripts, and if so, where on their site? I can’t find anything.
How to connect with T-Mobile agent WITHIN THE USA when I call 611
I’ve been with T-Mobile since 1999 - 25 years. I need to make changes to my account, and be sure I’m on the best plan for me. When I call 611, I’ve had to wait ½ to 2 hours, and then get an agent in a foreign country that barely speaks English. This has happened 3 times tonight. My experience from past situations like this, is that they don’t understand me fully, I don’t understand them fully, they mess up my account, and I have to make multiple calls to straighten things out. IS THERE A WAY TO BYPASS THE “RANDOM” COUNTRY SELECTION, and actually speak to a representative within the USA? They formerly had a Customer Retention Dept or Customer Loyalty Dept, and they were always on this continent and were completely knowledgeable and competent. Now, no matter what I say when I call in, they tell me I cannot speak to a T-Mobile agent within the USA. Does anyone have a fix for this?
In Egypt, no roaming while it is supported
Hello, I bought a prepaid sim card in Atlanta. I used it for some time (calls and data). Then, I traveled to Egypt expecting that it will work since Egypt is a supported country in international roaming. However, I didn't receive the welcome message nor is there any signal. I am in a location where I am sure T-Mobile should be supported. I can't make calls to T-Mobile, and they don't have any live support or even email. What can I do?
Ridiculously low speeds
Getting way under the advertised speeds even after a fresh payment to the bill. Just ran a test and have 11mb download speed and 1.5 mb upload crazy to charge so much a month when I can't even use half the features on my phone and during matters of urgency it can take 10 minutes to send a message to someone, pictures will say not sent and send multiple times to people. Videos will play 15 seconds and then buffer. Webpages will stop loading , data goes in and out between 5g, LTE and no service from my living room. 😑 I should have never left at&t atleast their networks work. Phone won't charge past 82% since I got it is there an email for support because I've already had issues with the store closest to me being rude when I was told to drop a phone off there .
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