Recent Content
Really Upset with T-Mobile
I went to T-Mobile store in West Lafayette, Indiana to purchase a new phone. I am 77 years old. Joe, the manager was my contact person and I purchased a new phone. That is all I wanted. He said he had a good deal for me. I could get 2 apple watches for the price one. Told him I didn't need 1 let alone 2. He is quite the con man. He told me I was only charged 2 installation fees (if that is what it is called)! I just checked my Visa bill and I have a total of $366.07 charged. He gave me 2 trackers, which I know nothing about and he said that didn't cost me anything; On my bill I have 2 charges of $58.45 which is the cost of the trackers. I feel like I was horribly taken advantage of. I only went in there for a phone. And every time I went in to get some resolution, I had to wait on him. The last6 visit I waited an hour. He does not own a car apparently and could not find a ride that day. This is very unprofessional. I have 2 phones and Internet with T-Mobile but am seriously considering changing. When a senior citizen comes in for the purpose of getting a new phone, your personnel should not hoodwink them. I am not technically smart so feel really like I was totally violated!!!
has your phone locked you out and will not even let you answer a call?
I could not find a thing to help me so I stood in line waited and the tech held 2 buttons down the power and volume down buttons for at least 10 seconds and it will cycle through restart...OK why not post it as a tip on line??? you always want us to do it on line
Mcaffee T-Mobile app not compatible with IOS18.4.1
My IPhone updated last night to the new software IOS18.4.1 and I could not figure out why my data wasn’t working, I couldn’t use any apps, restarted my phone several times and reset my network settings. Nothing was working except safari without WiFi. I noticed the VPN kept crashing, saying connecting, disconnecting, and off. I finally thought maybe I should delete the McAffee app. I looked and it said it was up to date so I uninstalled it and everything started working again. Has anyone else had this problem? I couldn’t believe that was the issue. Everything seems to be working fine now though, I’m a little disappointed I tried to report it but there doesn’t seem to be a way to.
T-Mobile Downloaded Crapware
I closed all my applications before I went to bed last night. I woke up in the morning and had two notifications from T-mobile. The first one listed a bunch of applications it had installed and the second wanted me to restart my phone to finish the install. I immediately deleted all of the apps, which were (as I best recall) CandyCrush, T*mu, and three other games that I've never heard of. I called and talked with a representative who said this was "alarming." He said he was checking the security features on my phone and resetting some things and the call dropped (as usual). I have Malware Bytes running all the time and I ran a new scan after restarting my phone. Anyone else getting this junk from T-Mobile? A week or so ago, I had installed T-Mobile's new app but immediately deleted it as it wants permissions to everything. I'm really particular about what apps I download and always check the country of origin, permissions, encryption, and privacy policy first. I use advanced credentials on all my accounts, 2FA everywhere I can, and security keys. What's going on?!
Extremely Helpful
My husband and I just switched to T-Mobile internet and phone from Seaford, DE store. Cristy went above and beyond the call of duty to get me switched over from Comcast. It was so nice to do it face to face, instead of either receiving a menu or having to talk with a person whose first language is not English over the phone. She not only took the time to repeat the information several times but gave me notes to use for later. We are over 70 and are not ignorant but are not tech savvy. It can be very stressful learning all new information but Cristy and Earl helped with that transition. Thanks, JoAnne & Mike B.Advanced/Power User Network Settings
Hey everyone, I wanted to bring up an issue I’ve been thinking about regarding T-Mobile’s internet routers. Currently, these routers are fairly locked down, and while I understand the need for security and simplicity, I think there should be some sort of power user mode for those who need advanced networking features. I am an Information Technology specialist, and even I don’t have access to certain features that would significantly improve the stability and communication of my network. Even if it requires going through an approval process, it would be great to have access to more detailed settings, such as advanced port forwarding, QoS customization, or even deeper network configuration options. Many users, including myself, would benefit from this level of control without having to rely on third-party equipment. I’m curious if others feel the same way. If you agree, let’s make some noise and get T-Mobile’s attention on this! Also, if anyone has found workarounds or alternative solutions, I’d love to hear about them. Looking forward to any thoughts or shared experiences. Thanks!
Webex work app won't work with home internet
I work remotely two days a week and we take calls through an app called webex so it doesn't connect to our personal cell phone number, I have tried many things to get it to work without even being connected to the internet and it won't work. I've even uninstalled the app and reinstalled it. I had read on google that the t mobile home internet has issues with VPN or Voip and won't work due to packet loss and i'm not sure what that means. Has anyone had any issues with a problem like this? and what did you do to make it work. I also believe it is the internet because the app was working just fine before with my other home internet provider. Thanks for the feedback.
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