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FosburyFlopFone's avatar
FosburyFlopFone
Newbie Caller
3 years ago

ipads not connecting to home internet

I have a 2nd gen and a bit later (2012?) Ipad that have been working fine when connects via WiFi to at&t.

However, 2 weeks ago I moved and set up T-Mobile home internet. All my other devices have connected with no issue. A 2013 MacBook Air connected with no issue. The iPads are unable to connect, despite resetting network settings, unplugging modem, etc. The passwords are for sure correct and the devices are able to connect to public networks so not a wholesale WiFi issue on their end. I appreciate any suggestions.

 

 

  • Thanks for the update. I just found another conversation on connecting wireless thermostats and the issue that they were having.

    1. Open the T-mobile Internet app

    2. Go to the Network tab at the bottom

    3. Click on the "+" sign to add a network

    4. Add in the information for a 2nd network and change the frequency band to 2.4 GHz.

    Done. Now you have 2 networks and 1 is 2.4 only. 

    I used following via the T-Mobile app and created a 2nd WIFI at 2.4 GHz, WPA2 and AES WUPA Encryption Mode.  This might be a better option without impacting the security options on the router.  I’m also hopeful when we install a new WIFI thermostat that it will allow us to use either network.