Forum Discussion
I am about to give up on TMobil
Like many of you, I am not satisfied with TMobil's cell services. After nearly two years and many conversations with Customer service agents I am about to throw in the towel and move back to Verizon. I should add that I moved to TMobil out of frustration with Verizon and dazzling TMobil advertisements. My experience is like many of yours, poor reception and poor data services even when my phone shows 5 bars of 5G. I wonder if the phone is misrepresenting actual signal strength. I tried everything, phone reboots, signal boosters and even spent $600 on a better phone. The signal is awful on all three phones on my plan. My only question is, how is TMobil making all of their "best network" claims when so many of us are unhappy?
- DazzzaTransmission Trainee
fireguy_6364 wrote:
Dazzza wrote:
On each of the major carrier forums I see so many unhappy consumers but yet they have not moved on despite threats of “ditching” or “giving up”. Every carrier has it’s problems and we are too eager to point out all the negatives on public forums such as support groups and social media. T-Mobile is far from perfect (as we have currently seen with the data hack), but Having been a Verizon and AT&T consumer in the past, as well as Sprint with a work account, each has had it’s own network issues. When I get to the point I am frustrated by one carrier and it becomes “unbearable”, I move on and try a different carrier. It’s not always about cost, it’s about service and if that “perfect” carrier ever emerges, let me know. For now at least, let’s stop kidding ourselves, because that perfection doesn’t exist in any carrier so choose one based on your current needs (and that also goes for the phone you wish to use).
ATT was hit a few days later..last Thursday or Friday
And AT&T are still in denial even though ShinyHunter’s history of major data breaches and exploits means that it is likely the breach actually occurred. However, the data has not yet been linked to AT&T customers specifically, it only appears to be valid. Researchers suspect that ShinyHunters was able to access customer data including names, phone numbers, physical addresses, email addresses, Social Security numbers, and birth dates.
- fireguy_6364Modem Master
Dazzza wrote:
On each of the major carrier forums I see so many unhappy consumers but yet they have not moved on despite threats of “ditching” or “giving up”. Every carrier has it’s problems and we are too eager to point out all the negatives on public forums such as support groups and social media. T-Mobile is far from perfect (as we have currently seen with the data hack), but Having been a Verizon and AT&T consumer in the past, as well as Sprint with a work account, each has had it’s own network issues. When I get to the point I am frustrated by one carrier and it becomes “unbearable”, I move on and try a different carrier. It’s not always about cost, it’s about service and if that “perfect” carrier ever emerges, let me know. For now at least, let’s stop kidding ourselves, because that perfection doesn’t exist in any carrier so choose one based on your current needs (and that also goes for the phone you wish to use).
ATT was hit a few days later..last Thursday or Friday
- DazzzaTransmission Trainee
On each of the major carrier forums I see so many unhappy consumers but yet they have not moved on despite threats of “ditching” or “giving up”. Every carrier has it’s problems and we are too eager to point out all the negatives on public forums such as support groups and social media. T-Mobile is far from perfect (as we have currently seen with the data hack), but Having been a Verizon and AT&T consumer in the past, as well as Sprint with a work account, each has had it’s own network issues. When I get to the point I am frustrated by one carrier and it becomes “unbearable”, I move on and try a different carrier. It’s not always about cost, it’s about service and if that “perfect” carrier ever emerges, let me know. For now at least, let’s stop kidding ourselves, because that perfection doesn’t exist in any carrier so choose one based on your current needs (and that also goes for the phone you wish to use).
- scm7675Newbie Caller
5G may be new but the 4G service sucks too. I don’t have a 5G phone yet but I have no service in a ton of places where I used to have good Verizon service. The problem is TMobile has better service at my house and Verizon was getting progressively worse all over my county, which was why I switched. Now I’m thinking of getting a 5G phone and going back to Verizon, but I’m torn. They’re the only carriers with service where I live and they both stink. Verizon was great for many years — don’t know what happened.
- fireguy_6364Modem Master
roaming and everything is turned on? i swapped out to the TMO sim and my areas of reception actually improved since im now pulling from both TMO towers as well as Sprints.
- MyleeNewbie Caller
I have the Samsung S20 + 5G.... the guy at the T-Mobile store said I could just put my Sprint sim card back in my phone but eventually I would have to switch it back to the T-Mobile one. I did call tech support and was told by some idiot (sorry but he was) that, as I stated before, where I used to have service and now don't with a T-Mobile sim it's because I'm out of T-Mobile & Sprint tower range. Somehow I couldn't make the guy understand that I did have service there on Sprint...!!!???!!!...
- tmo_mike_cT-Mobile Employee
We’ve expanded our 5G and we’re continuing to do so. As mentioned, there are a couple of factors like the devices and the location. Say for instance you’ve got a 5G device and you’re in an area with 5G, there could be some further investigation for your area. That can be done with a Trouble Ticket. Keep in mind, if there’s a specific area that you’re having trouble in, it’s likely our engineers are aware and are working on a fix.
- formercanuckFiber Fanatic
Depending on your device, you may be able to roam on Sprint (assuming it still exists in your area).
It may require enabling roaming on your device. There’s a few areas where I do roam locally. If I set my device to LTE B41, I will roam ~50% of the time, and more I use LTE 800. Of course, my area still has Sprint service running, and I have a device which supports B25, B26 and B41 which Sprint use.
- MyleeNewbie Caller
I feel the same. I was pulled over from Sprint. When T-Mobile swapped my Sim card from Sprint to there's I stopped having service in ALOT of areas I'd always had service. Everyone at T-Mobile says I'm out of range from a tower....???
PLEASE PLEASE explain to me since T-Mobile took over the Sprint towers and they have there own towers and I used to have Sprint service and had a signal (lets say the middle of nowhere land) WHY do I nolonger have service in nowhere land with a T-Mobile Sim card??? It makes NO SENSE WHATS SO EVER!!!
They claim since acquiring Sprint they have more towers and that means more service to more areas but I see the exact opposite!!
- fireguy_6364Modem Master
there are quite a bit of upgrading/adjusting that is still happening. about 100 towers a week if im remembering right..
for the time being switch your phone to 4G LTE instead of 5G and see if speeds improve. if they do stick there and every month or so check to see if 5G is working any better or not..
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