Forum Discussion
Arcadyan TMOG4AR availability
Hi....After calling 4x today (8/14) to reach tech support they've decided that I need a Arcadyan TMOG4AR vs my current gateway. Seems like my current gateway won't work in my area (no 5g signal yet) ...
From the following story, current TMHI customers do not qualify for the new gateway. Maybe in the future?
https://tmo.report/2023/08/leaks-show-t-mobile-will-sell-an-external-home-internet-antenna/
Just got off the phone with support:
They tell me the new TMOG4AR gateway cannot be specifically requested as of yet. If you ask for a new unit they will send you whatever is in the warehouse for your region.
Bummer.
I was hoping to specifically request the new gateway for its external antenna capabilities.
