In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile is trying to raise my monthly rate by $10.00. When I spoke to their customer service people this morning they told me that there was nothing that they could do to fix the problem. I also noted that they changed all of the marketing information on their web site to delete all references to the price-lock guarantee which I was offered when I set up the account. We need to find a way to complain loudly to T-Mobile about this breach of contract and breach of trust. If we do nothing, they will raise our rates again in the future. Let’s fight back. Thanks for listening.

I highly recommend filing a complaint against T-Mobile with the Federal Communications Commission. The online process only takes five (5) minutes. If enough T-Mobile customers complain loudly and forcefully, perhaps the FCC will do something. We have nothing to lose by taking a shot. Here is the link: https://consumercomplaints.fcc.gov/hc/en-us

T-Mobile says one thing then does another, trying to hide behind “well the price of everything is going up” - I wasted 45 mins listening to BS from a rep in the Philippines likely getting paid $3 an hour….. You would think their costs should be going down by moving customer service to a 3rd world country. I was with ATT for almost 20 years, then switched to T-Mobile 7 years ago…. I am on a grandfathered 55+ plan and I was told it would be price locked unless I changed to another plan. They are LIARS……. They used to be a great company, but not anymore - with less than 10 days notice they are increasing the price of my service by almost 17% ($60 two lines / $10 increase). I don’t need a Pilipino telling me its only $5 a line. I will file FCC/ State Board of Public Utilities & State Attorney General & State Consumer Affairs (unfair business practices). Plus, BBB / YELP/ PissedConsumer/ FB/ X/ Tick Tock/ & Insta. They went from Hero to Zero …. I doubt T-Mobile will do anything until they realize they are hemorrhaging loyal customers and become inundated with complaints. There are better, lower priced choices. from other carriers and resellers. I intend on switching

T-Mobile new slogan. "Price lock for life and other temporary agreements"

Same exact thing! Spent an hour on live chat to get runaround. Called customer service and they said “it wasn’t a contract”. Honestly?? Will be contacting state attorney general’s office and fcc

Hello,I was also sold the 55+ price for life plan some years back. I signed up because it sounded like a great deal not having to worry about rate increases on a low income. T-Mobile is a liar company that used bait and switch tactics, or so it appears. I am going to file a complaint with my state Attorney General and any other agency that will listen. I will also be emailing my representatives and local media to expose this company as a predator company using fraud tactics to sell their service. Everyone being affected by this, please do the same. They are breaking a promise so they can open the door to future rate increases and more frequently. I have kept my part of the deal all these years, so should they. I am sick of these big companies screwing over customers and not being held accountable.

T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans

ImNoAngel
Roaming Rookie
8 months ago
If they said that to you in writing and you don’t have a copy of it, then you have no one to complain to but yourself…
It’s good service at a good price. Please don’t cause a commotion over something so trivial, especially when you can’t back up your own claims, and ruin it for everyone else…
Goodnight...
Marymil
Roaming Rookie
9 months ago
T mobile is sneaky, I also had the life time plan of 60.00 then they took away and made me on the 55 essentials plan and telling me the price would be 60.00 a month. They lied, after telling me taxes included, they are not. Lie after lie after lie. I’m looking into cellular one. Shame on t mobile and that is me saying it nicely.
SpookWarrior
Transmission Trainee
9 months ago
It seems like t-Mobile MO is SNEAKY !!! And the government consumer protection agencies DO NOTHING !!!
pmackellar
Newbie Caller
9 months ago
I called about the price increase and Courtney told me that they offered the Essentials Choice 55 for $60 so I switched plans to keep my cost the same as the ONE plan, only to find out the taxes and fees are added on and the total cost is MORE than the $10 increase on the ONE plan. That is very sneaky and underhanded to do that to a long time loyal customer who is also a senior. Shame on you! Don’t get fooled like I did.
SpookWarrior
Transmission Trainee
9 months ago
RenegadePastor wrote:

I’m not optimistic that it will accomplish much, but I’ve already emailed the office of my U.S. Congressman, and this week will do the same with my two U.S. Senators, which is something we’ve been told to do if we’re not getting anywhere with government agencies.

I’ll post any and all responses that I receive back from them.

I did the same and aside from an automatic reply I did not get anything else...
den62
Roaming Rookie
9 months ago
I reached out to my attorney generals office also. They gave me the same response, they would reach out to T-Mobile. It did prompt a phone call from T-Mobile but nothing changed. I told the attorney generals office that they did call me but did not resolve my dispute with them. Nothing else happened. How many dead ends are there. FCC, FTC and attorney general, none are making T-Mobile responsible!!!!!
RenegadePastor
Roaming Rookie
9 months ago
Just wanted to provide an update and let you know that I just received an email from the Attorney General in the state in which I live (California) letting me know that they will be reaching out to T-Mobile on my behalf. While I’m not holding out a lot of hope that anything will change, I’m at the very least leaving no stone unturned in trying to get T-Mobile to honor their promise.
Also, earlier today I received a similar response from the BBB, asking if the complaint had been resolved. I told them it had not.
I’ll post additional info as I receive additional notifications.
den62
Roaming Rookie
9 months ago
RenegadePastor wrote:

I’m not optimistic that it will accomplish much, but I’ve already emailed the office of my U.S. Congressman, and this week will do the same with my two U.S. Senators, which is something we’ve been told to do if we’re not getting anywhere with government agencies.

I’ll post any and all responses that I receive back from them.

Let me know if anything happens! I'm not letting this go!
RenegadePastor
Roaming Rookie
9 months ago
I’m not optimistic that it will accomplish much, but I’ve already emailed the office of my U.S. Congressman, and this week will do the same with my two U.S. Senators, which is something we’ve been told to do if we’re not getting anywhere with government agencies.
I’ll post any and all responses that I receive back from them.
SpookWarrior
Transmission Trainee
9 months ago
den62 wrote:

The FCC did nothing. They just listened to my my complaint, asked T-Mobile to respond, and then dropped it. I did complain to my states attorney generals office for consumer protection and they are going more in depth about the complaint. I sent them everything I had. T-Mobile actually called me. Gave me the usual jargon about how I can leave if I don't like the price increase, etc. I also told the attorney generals office that they called and broke their promise and now they just are basically saying too bad, you can leave. The attorney generals office is still looking into this!

I reported to the FCC and FL AG and after a number of back and forth communications where T-Mobile spewed a lot of Blue Smoke and Mirrors; the bottom line was ZERO, ZILCH, NADA. I am DEEPLY DISAPPOINTED of both the FCC and FL AG - no wonder the citizens have NO TRUST in government agencies !!!