Forum Discussion
T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
In 2017, I signed up for a 55+ rate plan with the assurance that my monthly rate was price-locked for life. This incentive was a primary reason that I switched from AT&T to T-Mobile. Now, T-Mobile ...
Same for me. 55+
I spoke with customer support, no ability to help or even understanding of why I'm upset. Only a small increase. Trust broken.
Messaged with X TMobile support, no difference.
The only solution is to walk.
What's even more frustrating is Mint can provide a similar service, on their network for 15$ per line cheaper, no ad based Netflix, less hotspot, but a lot cheaper. It just highlights that this is profit-based not cost-based. The only way I stay is if my pricing doesn't change else I'm gone. At this point, I'm walking due to commitment and trust being broken.
Management has no clue what pissing off their entire long term base of customers is going to do to their business. I went from advocating for them to actively encouraging people to go elsewhere.
mint is in partnership with t-mobile. i should have never left At&t they never lied to me
