Forum Discussion
Getting over charged by T-Mobile... and not getting any help!
Super frustrated….. went with my mom to upgrade our phones months ago and we went with the Go5G 55+ plan plus home internet and two new phones.
Told we would be paying $144. Three whole billing cycles later and we are still paying $20 more than we should be. And T-Mobile has been charging us randomly outside of our billing due date. Went to a T-Mobile store and even they didn't know what was going on. It’s incredibly frustrating because we switched to all of this in order to save money and now we are paying more. And no one can give us any answers.
Good luck getting any kind of help they are such a scam! I think everyone needs to get together and file a lawsuit
I just found out today that since May of 2021 I’ve been charged $2.00 a month for a service on a device that I didn’t have. And because I’m legally blind and cat see all the details of my bill it didn’t matter to them. I get my bill online and the most they offered was to send them out as a printed copy as if I can read that. They said it’s my responsibility to find the errors in my bill. How is this right or ethical I’m a senior widow living on a fixed income I was just priced out of my apartment. And the most they offered me was a 3 month refund , I cried until they gave me 6 months. But they took almost $800 from me. I would like to know if there is a class action lawsuit for this kind of thing happening. If not there should be. I know that just as soon as I’ve paid off my device I’m leaving T-Mobile unless they pay me back. This is wrong.
They are a joke the representative on the phone told me to go to a store than the store associate said “well what do you want me to do” they used to be good but not complete crappy!!!
Hi @valantidium One of the great things about T-Mobile is the predictability of the bill. Including the taxes and having the Price Lock Guarantee means that you don’t have to guess what is on the bill every month. Having the bill come out higher than expected can be extremely frustrating. We do make the bill details available on T-Mobile.com. You can review the bill details on the bill dashboard, or you can download the bill PDF. Have you had the chance to review the bill online to see if there is anything you weren’t expecting or see exactly what charge is different than they explained when you signed up? Some things that I have seen in the past that cause that $20 range in difference are accessory purchases that are broken up into payments on the bill, equipment protection features, or autopay discounts. Here on the Community, we don’t have account access to view those details, but Fireguy_6364 is correct in saying that sending a direct message to us on social media could get you with a tier 2 account expert that could help break things down and find the difference.
You are so full of it! All of you “reps” lie for T-Mobile and only try to “prove” your customers are idiots that don’t know how to read a bill or remember what’s been told to them! I’m 57 years old, I’m a legal specialist in Civil and Contract Law, have been doing AP/AR, drafted THOUSANDS of contracts and been responsible for the veracity of billion dollar fleet mortgages. I’ve been a customer of T-Mobile with a business account for 9 years and I’ve never in my life seen such underhanded incompetence and classic “Bait and Switch” tactics used in a publicly traded company operating inside the US. How you people have managed to hold on to your FCC license is a mystery. I have my original, signed contract for 2 Lines This One’s On Us 3rd line free for $100 per mo., w/ autopay, $130 per mo. without. The plan included Netflix (no ADS) free, UNLIMITED HOTSPOT DATA @ 3G speed and I paid an ADDITIONAL $25 per mo. for yhr International plan which included UNLIMITED 4G HOTSPOT DATA. Which would have made my PLAN price (not including payments on devices or device protection). When I signed up for this, T-Mobile BRAGGED in its advertising that, “ Your plan will never change without your consent,” and “No taxes will ever be charged,” “No hidden fees,” and a….what was it your mentioned? Oh yeah. The other lie that sounds like “PRICE LOCK GUARANTEE.” I OWN all of my devices now, haven’t added any features, have lost Netflix, and the International plan with the unlimited 4G hotspot. Not by MY doing. And guess what my MONTHLY bill is NOW??? $289 per month!!! And although I regularly pay OVER $300 per month, have NE-VER missed a monthly payment, just paid $300 03/14/25, my phone is suspended AGAIN and I’ve been informed that I have a “past due” balance of $450! Although, not a single person can tell me where the HELL that came from. It seems, since you’re outsourced your customer service to NON-AMERICAN reps which whom ENGLISH is not proficient enough to comprehend even a MINOR billing issue- you’re compounding your liability and losing customers by the boatload who are queuing up and spoiling for a class action. I’ll be leading the charge. With the recent massive data breach and a new US president who understands business and doesn’t seem to tolerate fools who are ripping off American taxpayers- hopefully your days of scamming customers with false advertising, shady billing practices and hiding accountability behind overseas reps working from home w their dogs barking and kids crying in the background. Btw- are these overseas CSEs pulling up customer info on their home computers; are they using secure servers? lol! Doubtful. You guys had BETTER start correcting these issues PDQ before my letter ends up on Trumps desk or else you’ll be DOGEd next.
try contacting TMO through one of their social media platforms like Facebook or Twitter.. this will start you with tier 2 support over the call in tier 1 support agents. maybe they can figure out whats going on.
