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SGautreau23
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Joined 5 months ago
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Re: Getting over charged by T-Mobile... and not getting any help!
You are so full of it! All of you “reps” lie for T-Mobile and only try to “prove” your customers are idiots that don’t know how to read a bill or remember what’s been told to them! I’m 57 years old, I’m a legal specialist in Civil and Contract Law, have been doing AP/AR, drafted THOUSANDS of contracts and been responsible for the veracity of billion dollar fleet mortgages. I’ve been a customer of T-Mobile with a business account for 9 years and I’ve never in my life seen such underhanded incompetence and classic “Bait and Switch” tactics used in a publicly traded company operating inside the US. How you people have managed to hold on to your FCC license is a mystery. I have my original, signed contract for 2 Lines This One’s On Us 3rd line free for $100 per mo., w/ autopay, $130 per mo. without. The plan included Netflix (no ADS) free, UNLIMITED HOTSPOT DATA @ 3G speed and I paid an ADDITIONAL $25 per mo. for yhr International plan which included UNLIMITED 4G HOTSPOT DATA. Which would have made my PLAN price (not including payments on devices or device protection). When I signed up for this, T-Mobile BRAGGED in its advertising that, “ Your plan will never change without your consent,” and “No taxes will ever be charged,” “No hidden fees,” and a….what was it your mentioned? Oh yeah. The other lie that sounds like “PRICE LOCK GUARANTEE.” I OWN all of my devices now, haven’t added any features, have lost Netflix, and the International plan with the unlimited 4G hotspot. Not by MY doing. And guess what my MONTHLY bill is NOW??? $289 per month!!! And although I regularly pay OVER $300 per month, have NE-VER missed a monthly payment, just paid $300 03/14/25, my phone is suspended AGAIN and I’ve been informed that I have a “past due” balance of $450! Although, not a single person can tell me where the HELL that came from. It seems, since you’re outsourced your customer service to NON-AMERICAN reps which whom ENGLISH is not proficient enough to comprehend even a MINOR billing issue- you’re compounding your liability and losing customers by the boatload who are queuing up and spoiling for a class action. I’ll be leading the charge. With the recent massive data breach and a new US president who understands business and doesn’t seem to tolerate fools who are ripping off American taxpayers- hopefully your days of scamming customers with false advertising, shady billing practices and hiding accountability behind overseas reps working from home w their dogs barking and kids crying in the background. Btw- are these overseas CSEs pulling up customer info on their home computers; are they using secure servers? lol! Doubtful. You guys had BETTER start correcting these issues PDQ before my letter ends up on Trumps desk or else you’ll be DOGEd next.8Views0likes0CommentsRe: How can I contact T-Mobile Corporate Office?
Same thing happened to me- 7 YEARS later and I just left T-Mobile store after having to pay $200 for an Airbnb so I could talk to a “manager.” She wasn’t in when I went in yesterday. Totally useless and complete BAIT AND SWITCH COMPANY!!!!! Any phone or sales rep can manage to totally f$*! Up your account- but not one person at T-Mobile has any ability to fix it. I’ve OVERPAID T-Mobile by THOUSANDS and it’s only gotten way worse. The plan I signed up for, signed a WRITTEN CONTRACT FOR has been changed over and over without my knowledge or consent, I’ve been billed over $900 for a phone that was returned but somehow got overlooked in the warehouse, I find out today that I’m STILL being charged, my plan has been changed, I no longer receive the services I’ve been paying for and signed up for, the phone is completely useless, I seem to pay more and more and get less and less. I’m done. I will never ever ever recommend T-Mobile to anyone. In fact- I’ll be doing a public service by warning everyone to stay the HELL AWAY from this total scam company. I have a business account with 4 lines of service and my child has better connection, faster internet, better hotspot, and doesn’t lose service 10 times in a 50 mile radius of her home. Nobody in their right mind would ever pay close to $600 mo. for this s$!t service. So done and will be filing suit, contacting FCC & BBB. Too many people with identical issues to be coincidence. It’s Bait and Switch and it’s ILLEGAL. Fair warning T-Mobile corporate.857Views2likes0Comments