Forum Discussion
Getting over charged by T-Mobile... and not getting any help!
Super frustrated….. went with my mom to upgrade our phones months ago and we went with the Go5G 55+ plan plus home internet and two new phones. Told we would be paying $144. Three whole billing cycl...
Hi @valantidium One of the great things about T-Mobile is the predictability of the bill. Including the taxes and having the Price Lock Guarantee means that you don’t have to guess what is on the bill every month. Having the bill come out higher than expected can be extremely frustrating. We do make the bill details available on T-Mobile.com. You can review the bill details on the bill dashboard, or you can download the bill PDF. Have you had the chance to review the bill online to see if there is anything you weren’t expecting or see exactly what charge is different than they explained when you signed up? Some things that I have seen in the past that cause that $20 range in difference are accessory purchases that are broken up into payments on the bill, equipment protection features, or autopay discounts. Here on the Community, we don’t have account access to view those details, but Fireguy_6364 is correct in saying that sending a direct message to us on social media could get you with a tier 2 account expert that could help break things down and find the difference.
You are so full of it! All of you “reps” lie for T-Mobile and only try to “prove” your customers are idiots that don’t know how to read a bill or remember what’s been told to them! I’m 57 years old, I’m a legal specialist in Civil and Contract Law, have been doing AP/AR, drafted THOUSANDS of contracts and been responsible for the veracity of billion dollar fleet mortgages. I’ve been a customer of T-Mobile with a business account for 9 years and I’ve never in my life seen such underhanded incompetence and classic “Bait and Switch” tactics used in a publicly traded company operating inside the US. How you people have managed to hold on to your FCC license is a mystery. I have my original, signed contract for 2 Lines This One’s On Us 3rd line free for $100 per mo., w/ autopay, $130 per mo. without. The plan included Netflix (no ADS) free, UNLIMITED HOTSPOT DATA @ 3G speed and I paid an ADDITIONAL $25 per mo. for yhr International plan which included UNLIMITED 4G HOTSPOT DATA. Which would have made my PLAN price (not including payments on devices or device protection). When I signed up for this, T-Mobile BRAGGED in its advertising that, “ Your plan will never change without your consent,” and “No taxes will ever be charged,” “No hidden fees,” and a….what was it your mentioned? Oh yeah. The other lie that sounds like “PRICE LOCK GUARANTEE.” I OWN all of my devices now, haven’t added any features, have lost Netflix, and the International plan with the unlimited 4G hotspot. Not by MY doing. And guess what my MONTHLY bill is NOW??? $289 per month!!! And although I regularly pay OVER $300 per month, have NE-VER missed a monthly payment, just paid $300 03/14/25, my phone is suspended AGAIN and I’ve been informed that I have a “past due” balance of $450! Although, not a single person can tell me where the HELL that came from. It seems, since you’re outsourced your customer service to NON-AMERICAN reps which whom ENGLISH is not proficient enough to comprehend even a MINOR billing issue- you’re compounding your liability and losing customers by the boatload who are queuing up and spoiling for a class action. I’ll be leading the charge. With the recent massive data breach and a new US president who understands business and doesn’t seem to tolerate fools who are ripping off American taxpayers- hopefully your days of scamming customers with false advertising, shady billing practices and hiding accountability behind overseas reps working from home w their dogs barking and kids crying in the background. Btw- are these overseas CSEs pulling up customer info on their home computers; are they using secure servers? lol! Doubtful. You guys had BETTER start correcting these issues PDQ before my letter ends up on Trumps desk or else you’ll be DOGEd next.
