Forum Discussion
Billing issues every month and promotion at time of signup not honored
I have been a customer of Tmobile since June 2013 and have my account in good standing. I have 12 active lines on my account. In September-October (when my account had 9 lines) I encouraged my fa...
I am having a slightly different issue, but just like you TMobile keeps giving me the run around and I have to call them every month to adjust our bill. Each Customer Service Rep says the same thing “ we are so sorry to hear that, I am so sorry I am just trying to help, I am so sorry your trust is broken, I will try to fix it for you” and then the next bill comes and something is wrong. I almost want to file a consumer complaint with the State or BBB at this point.
