Legacy Pay As You Go Mysterious Random Outgoing SMS Messaging Charges
I am one of those who still have the legacy Pay As You Go. It is not my primary number but I keep it since I like the number. So, I almost never use it. I keep about $10 in it. Today I was trying to make a phone call and it said I did not have enough money. I checked my account and it was at 0 balance. If I look under Line Details → View Your Usage, it says “No records found.” I left the Billing Cycle filter out. However, at one point, I got to the Transaction History screen (can’t find my way back now), it had a bunch of “DomesticUsage”, Outgoing, Usage Type: Message charges. It seems they are on random days and most were 0.10. The online rep: said that this meant I sent texts on those days said they did not keep records on which numbers the texts were sent to would not believe me when I told her I did not tried to sell me a monthly plan 😂 It seems others might have this problem too: https://www.reddit.com/r/tmobile/comments/158dw8l/my_mom_has_a_legacy_payasyougo_prepaid_plan_but/ and I have had an episode with them a few years ago that made me not trust their billing system. I ended up asking the Rep to disable incoming and outgoing texts and put more money in. Beware!
Dispute
TMobile has intentionally and knowingly refused to cancel my account despite dozens of hours on phone calls, 3 visits to stores, unknown chat requests, social media posts, etc. Despite all the mentioned avenues, TMobile claims I never cancelled my account, though they have the phone records proving I did (not to mention the returned equipment - meaning I cannot use the 5G internet). Now I cannot even receive a simple detail like a legal mailing address or email to file a dispute. I’m sharing what I have finally discovered through hours of work: Legal Department 12920 S. East 38th St. Bellevue WA 98006-1350
Unresolved Hulu subscription charges despite multiple cancellation attempts
Hi everyone, I’m dealing with ongoing unauthorized Hulu charges on my T-Mobile account. Despite multiple attempts to cancel, I’m still being billed $8.65 monthly. These charges have added up to $129.75 from April 2023 through June 2024. Over this period, I’ve reached out to T-Mobile support multiple times—through emails and calls—but the issue still isn’t resolved. It feels like I'm caught in one of those tricky situations where canceling isn’t as easy as it should be, especially since I signed up through Google TV. I’m hoping someone from T-Mobile can step in here to help finally get this sorted out. I know these issues aren’t uncommon, and I’m also interested to hear if anyone else has had a similar experience. Thanks for any advice or insights, and I really hope T-Mobile can jump in to resolve this once and for all.
Overcharging. not getting what I promised during adding a line
Hi, Awful experience with T-Mobile. Back in November, I added a line with iPhone 15 pro max that time the tmobile chat representative gave me a breakdown that my bill would be $175 including four lines and total 4 phone payment. But in December my bill came out much higher than 175$. In February 2 of my phone paid off and march 3rd phone was paid of but my bill instead of decrease it keep increasing. It's been 7 month i talk to serval times and show the tmobile chat they didn't listen and billing extra. I filed a complaint but no response from them. I followed up multiple but no feedback.
How can I get an e-mail receipt and a notification of my payment as a prepaid customer?
Hello. today I was on my account and looking at the activity or bill pages. I had reviewed the completed purchase history, summaries, etc. One of those on the list had an option to have it e-mailed to me. When I clicked to have it e-mailed to me, It was not e-mailed to me. I would like to know why that option did not work, and why it might not have been e-mailed to me. I did, however, somewhere find an option to download a PDF of the paid bill for my records.Can I pay for my phone number outside the US?
I am from Spain and I made a US phone number when I was there working. I am now back to my country but I still want to pay for it. However, the website does not load, I try to make the payment through my phone too, with two different cards, it is still not accepting my payment. I have tried different browsers but it is not working. I do not know what to do. Can I still pay for it being outside the US? Why is it not working?Price increase for Seniors?
When I got TMobile. I was guaranteed that the monthly payment would NEVER increase. I retired at 69. I am now on a fixed income. Is there a senior discount for people over 70 years old. I have never had an issue with T Mobile. I left AT&T, Verizon and Comcast because their price changed yearly. Please reply to my email. Ellen Ernagle155@gmail.com
