Forum Discussion

jenc7's avatar
jenc7
Network Novice
7 years ago
Solved

Voicemail Transcription not working

I have an iPhone XS max, iOS 12.2. My voicemail transcription is no longer working. Is this happening to anyone else? Apple told me to contact t-mobile.
transcription
voicemail
  • tmo_amanda's avatar
    tmo_amanda
    7 years ago

    Hey, @jenc7​!

    Welcome to our Support Community! We're currently working with Apple on this issue. In the meantime, you can try the following steps:

    1. On the iPhone, open the Phone app and tap on Voicemail.
    2. At the top left, tap Greeting, then tap Cancel. You should now see your messages and be able to play them.
RJS's avatar
RJS
Network Novice
4 years ago

Here's what fixed mine with the help of Apple Support. Go into your message app and act as you're going to text message someone. At the bottom of the keyboard, press the microphone icon. You will get a popup about using dictation for the first time. You need to accept this. Test by speaking and make sure your text is transcribed. Now, reboot your phone and wait a little while. Apple says this could take up to 24 hours, but mine took only 5 minutes.