Forum Discussion

Creekwood's avatar
Creekwood
Network Novice
2 years ago

unable to send or receive Comcast emails on my T-Mobile Apple 14

i am using the Apple Iphone 14 which I received from T-Mobile 

until recently I could send and receive xfinity/comcast emails on my phone… now I can not. 

I have contacted Apple and they ran a diagnostic analysis on the hardware/software all is good 

I can’t get to first base with Comcast…

can you help me? 

804-513-8065 my name is Larry 

  • ckth1043's avatar
    ckth1043
    Network Novice

    As of September 22, I could send texts from my TMobile phone (Samsung) to my Comcast e-mail.  As of September 30, the texts go through but the content is gone.  I can’t find any settings on either my phone or my Comcast account that I can change to fix this.

  • gramps28's avatar
    gramps28
    Router Royalty

    Are you using the app or website for the Comcast email?

    I have a Pixel 6 that I use the wedsite  to access my Comcast email with no issue.