Forum Discussion
T-Mobile Not Unlocking my Phone
Hello, long story short T-Mobile is not unlocking my phone and not giving me a proper reason about it for over 2 weeks. After more than 10 calls and talked to around 20 people on the customer service...
Yes, but in order for T-Mobile to unlock it the IMEI has to be in the system. Reflex devices carriers do not have the IMEI in the system. This is why it’s a broken policy. Apple has to GIVE the imei to carriers to let them know it’s “theirs” to unlock. As long as a specific department in Apple doesn’t give the IMEI to carriers and with the way Apple processes unlocks carriers can’t unlock devices outside of their device database.
