Forum Discussion

bornitz's avatar
bornitz
Transmission Trainee
3 years ago

Spotty service in the northern San Fernando Valley

I don’t know if this is related to the awful heatwave we’re nearing the end of, but in places where I normally have 5G and a great phone signal, (4 bars) I’m occasionally getting nothing but ellipsis (...) on my iPhone 13 Pro,  which has worked flawlessly. I have friends who have T-Mobile with different iPhone models who are experiencing the same thing.

 

Any idea what’s going on?

 

Thanks in advance,

  Bonnie

  • bornitz's avatar
    bornitz
    Transmission Trainee
    3 years ago

    Thanks! The next time it happens, I’ll call once restored so they can attempt to trace it. 

  • fireguy_6364's avatar
    fireguy_6364
    Modem Master
    3 years ago

    unfortunately you will need to contact TMO either by calling in (tier 1 support) or the preferred method would be via Facebook or Twitter (you start with tier 2 support) and have them put in a network ticket to have it looked into.