Forum Discussion

quicksticks's avatar
quicksticks
Newbie Caller
3 years ago

SIM card

I got my new phone today and it talks about the T-Mobile SIM Card but there isn’t on in the box the phone came in, is that shipped separately?

  • syaoran's avatar
    syaoran
    Transmission Titan

    New devices sold by T-Mobile should come with a SIM card inside of the box the phone comes in.  

  • Negative, nothing in the box checked several times. Is it possible I have an eSIM?

  • syaoran's avatar
    syaoran
    Transmission Titan

    eSIM's are available for prepaid and I think, iPhone for postpaid, but a SIM still should have came in the box.  If the device is pretty new or was shipped directly from the manufacturer, then that might explain the SIM not being in the box.  I would call Customer Care at 611 or DM them on Facebook or Twitter to see if they can get you a SIM sent out right away. 

  • Jmarcel26's avatar
    Jmarcel26
    Network Novice

    if its an iphone 13 they dont ship with sims ive only ever seen care have a physical sim sent once 

  • Ty_Yazzie's avatar
    Ty_Yazzie
    Network Novice

    Why didnt i get a sim card. I just got a phone today in the mail but no sims card

  • syaoran's avatar
    syaoran
    Transmission Titan
    Ty Yazzie wrote:

    Why didnt i get a sim card. I just got a phone today in the mail but no sims card

    If our device is eSIM capable, then you could always set that up.  Otherwise, you will either need to call T-Mobile and request a SIM or go into a store to purchase one.  If you were a customer of T-Mobile before purchasing this device.  You could also remove the SIM from your old device and put that SIM in your new device, if it is the same size SIM.