return label for a trade in phone

So I switched 4 lines from ATT also.Initially i have temp numbers but since I ported my numbers now i only see my ported numbers. I dont see any new temp numbers associated with the new phones they going to shipped me this week. Rep told me since i already ported she will use my ported numbers for new phones being shipped this week.

My iphone12 which comes last week are ready to be shipped back since they cancelled that order and want me to return the units so i dont get billed for in future.

when you change the line in the dropdown on that page, do you see anything different?

I have 4 lines listed - the 2 numbers i ported over from AT&T and the 2 temporary lines i got when signing up with T-Mobile. The promotions only appear when i select the temporary lines.

View details of your recurring EIP device pending and active promotions.

Here’s the link I use after logging in: https://my.t-mobile.com/account/promotions

Here’s what I see under the promotions for one of my lines that has the iPhone 8 Trade-In:

2020 Apple Trade P27

Enrolled

Credit details

Total monthly credit: $27.67

Duration: 30

Number of credits applied: 1

Total credit amount: $830

When I click my Promotions I dont see any Promotions applied to any of my lines.

Only thing I see is under Trade-in is below.

So i placed my order for 2 new iPhone 12 Pros over the phone, and gave the sales rep the details of the trade in phone while on the call. That generated emails to print shipping labels but the links in those emails never worked - just redirected me to a login screen but my account wasn’t set up yet.

After waiting a couple of days after receiving my new phones and checking to see if the links worked, I called support again last week and after being on hold for 45 mins, the support rep emailed me out 2 new labels. I didn’t have to give them details about the old phones - they were able to pull them from the details i supplied when placing my original order - but just like you stated, it gave me generic values of the phones instead of the trade-in promo. I asked about this on chat the following day and that rep assured me the promo offer was correct and would be applied as monthly credits.

FYI you can see what promos you had associated with your lines by in your account:

1. Click on Account
2. Click on the Line you applied the promotion on
3. Click my Promotions
4. In the dropdown, click the Line to bring up the promotions. Note - I transferred my Lines from AT&T so I can only see the promotion on the temporary lines T-Mobile provided me when I switched.

I shipped my old phones over the weekend, so I guess I’ll find out soon what the situation is.

UPDATE:  New Customer:

Just get off on phone with another Rep. What i was told that the order I placed online 1 week ago never get the iPhone trade-in promo attached even I submit all the info about trade-in phones like IMEI...  So Even they ship me the labels there is no guarantee that the promo will be applied to my order. Only recourse i have is to cancel that  order and placed a new order. So they cancel my order and asked me to ship back my 3 iPhone 12 free of charge . Then they placed a new order and told me that original promo still available (  New line,$830 for iPhone 8 Trade-in). They put in the order over phone and I get all the paper work over email. I sign and new order status now mention about Trade-IN but only thing weird is its saying one time credit of $90 not $830 . So not sure what the HELL i will get back as Credit. But all the shipping labels are there under Order Status for Trade-In return. Rep did mention to me the promo has one time credit and not credit spread over 30 months.Which kind of strange too.

I have a strange feeling that I will get one time credit of $90 per phone and that's it, instead of $830 over 30 months. I will check again with them about this $90 Credit.

Ive had this exact problem and is why im here.  I cant get any support on the phone or app.  Been calling for a week and just sit on hold for eternity. I have a deadline to get these trade in phones back to them but cant get any information from T Mobile on how to return them?

Officially they give 30 Days from the time they shipped you the new phone to send back trade-in  phones. Either  they not agreeing that you are entitled for a trade-in offer or they just don't want to do it for reasons I mentioned  above. 

It’s been almost a month