Forum Discussion
Solved
return label for a trade in phone
I’m not able to locate the return label on T-Mobile website in order to send in my trade in device before the 30 days expire. Can anyone give me directions to finding the prepaid label? Thanks
You’ll want to contact our Care team and have them look up your account and walk you through the return proces.
Here’s the link I use after logging in: https://my.t-mobile.com/account/promotions
Here’s what I see under the promotions for one of my lines that has the iPhone 8 Trade-In:
2020 Apple Trade P27
Enrolled
Credit details
Total monthly credit: $27.67
Duration: 30
Number of credits applied: 1
Total credit amount: $830
