Forum Discussion
Received an activated phone instead of a brand new
Hi, We recently added a new line to our family plan and ordered a brand new iPhone 13 mini for the new line. When I received the phone and wanted to activate it, a t-mobile agent told me that the de...
Thanks for the help.
I haven’t activated the phone, it was activated with another plan before I receive it. They probably sold the device to someone else and maybe that person returned the phone, and t-mobile sent it to me as a brand new phone!
I probably need to do what you said.
It was just interesting that how their agents made everything complicated by telling unreasonable explanations.
