Forum Discussion

MrHanky0's avatar
MrHanky0
Network Novice
2 years ago

phone number transfer with old broken phone

What am I to do if my old iPhone is broken and I need to transfer my new phone number to it? Since I can’t turn it on, I can’t use that old phone to help transfer the number in any way. 

  • Bring it to tmobile and the technician there will help you .

  • syaoran's avatar
    syaoran
    Transmission Titan

    Remove the SIM card from the old phone and place the SIM in the new phone.  If your old device was using an eSIM.  You will need to visit a T-Mobile store to purchase a new eSIM or pSIM for your number.

  • Bring it to tmobile and the technician there will help you .