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2021 iPad Pro Cellular $200 promotion
As reference: https://www.apple.com/shop/buy-ipad/ipad-pro “Buy an iPad with Wi-Fi + Cellular from Apple. Get $200 back from T-Mobile/Sprint. **” More detail: Tell me about the deal. For a limit...
UPDATE: this whole experience turned into a massive fiasco.
Despite listing the 10GB plan cost at “Get 10GB for $30” on https://www.t-mobile.com/cell-phone-plans/affordable-data-plans, I was actually charged $47.17 on my T-Mobile bill -- with AutoPay enabled!
T-Mobile Customer Service is still clueless about the promotion described at https://www.apple.com/shop/buy-ipad/ipad-pro and attempts to use the promotion at https://promotions.t-mobile.com/ still result in a “Oops! Something went wrong. Please try again.” message. No point in doing “Retry” since the promotion is unavailable.
I called and cancelled the tablet plan -- 50 minutes of my life I can never recover.
My 2¢ about this debacle: It seems that T-Mobile has been infected by the “customer no-service” culture that typified Sprint. This trend doesn’t bode well for T-Mobile as a competitive disrupter in cellular or home internet service (another slow-rolling debacle of hyped marketing).
acustomer9876 wrote:Same here, I had been trying to get this rebate since 5/23/21, originally told there was no promotion, submitted online and it still says pending. I’ve called 3 to 4 times about it, resubmitted documents on website and by email. Ultimately today they gave a $200 bill credit but still no real explanation of why they can’t process the request. Feels like a promotion they have no real intention of honoring.
Reward Tracker
Good news! We’ve received your submission. If the promotion has any other steps for you to qualify (e.g. trade in a phone, add a line, activate an account), please complete them soon. We’ll be in touch once you’ve completed the steps.
Promotion Information
Promotion Number: 268519
Promotion Description: 2021 Apple iPad Retail P1
Promotion Date Range: 4/1/2021 - 9/30/2021Customer Information
Tracking ID: **********************
Submission Date: 5/23/2021Reward Information
Reward Type: Virtual Prepaid Card
Status: Pending
SAME. EXACT. SITUATION. It says that the promotion will be paid out within 6-8 weeks of being verified. In five days it will have been 8 weeks. I’ve called twice, both times they had NO IDEA what to do. I am at the point where I am going to just ask them to credit my account the $200.00 and cancel the tablet line because it’s getting out of control here. I’m like dude, why is it my Switch and Keep promotion was approved in DAYS, I had my payout, etc. It was so seamless and easy. This, however, is apparently super cancer. I have not seen a single person online that did this promo get their virtual gift card :(. Bleh.
Reward Tracker
Good news! We’ve received your submission. If the promotion has any other steps for you to qualify (e.g. trade in a phone, add a line, activate an account), please complete them soon. We’ll be in touch once you’ve completed the steps.
Promotion Information
Promotion Number: 268519
Promotion Description: 2021 Apple iPad Retail P1
Promotion Date Range: 4/1/2021 - 9/30/2021
Customer Information
Tracking ID: XXXX-XXXX-XXXX
Submission Date: 6/10/2021
Reward Information
Reward Type: Virtual Prepaid Card
Status: Pending
