Where are all the T-mobile agents???

I hardly ever call customer service for any company if I can help it. My kids are way too disruptive when I am on the phone, so I prefer chat style support. I recently messaged in the T-Mobile app and had a rep within a couple of minutes. I know a lot of people on the Community like to use Facebook or X to get support, so I tried that too a few days later for a different question. Again, I got support in a couple minutes and they were amazingly friendly and easy to work with. They usually have all the same access that the phone reps do without the ridiculous hold times.